A summary of our Terms and Conditions relating to training courses
Please note that if your company has a Duration Contract, alternative Terms and Conditions may apply.
1. Payment terms
Our standard payment terms are that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made immediately or 30 days from the date of invoice or prior to the course start date, whichever is sooner (or in accordance with your invoice).
2. Credit terms
Our standard credit terms for account customers are 30 days from date of invoice. Please contact firstname.lastname@example.org if wish to set up a credit account with us.
Atlantis Training Services reserve the right to charge 8% above the Bank of England Base rate at the prevailing date on the outstanding balance of the above account as per the Late Payment of Commercial Debts (Interest) Act 1998.
Payment Methods available are BACS TRANSFER or CHEQUE. Details required will be shown on your invoice. CHEQUES payable to: ATLANTIS TRAINING
3. Course bookings
Bookings may be made by email or phone. The preferred method is online booking form. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.
Should circumstances mean that you need to transfer to another Atlantis Training Services course date, the following charges may apply, subject to the full and final discretion of Atlantis Training Services:
• Transfer made more than four weeks prior to the course start date – no charge
• Two to four weeks notice given – 10% of the course fee
• Less than two weeks notice given – 20% of the course fee
All transfers must be taken within a period of six months.
Atlantis Training Services reserve the right to waive the above charges as seen fit.
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
• More than four weeks prior to the course start date – no charge
• Two to four weeks prior to the course – 50% of the course fee
• Less than two weeks prior to the course – full fee.
Cancellation must be made in writing and received by Atlantis Training Services by the due date.
If you do not attend a course, and you have not previously informed us, the full course fee remains payable.
7. Late arrivals/missed sessions
If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health & Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.
8. Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel a course. We will always do our utmost to avoid cancelling a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
In the case of group courses, Atlantis Training accept no liability for incidental costs incurred, either in part or fully due to cancellation. This includes but not limited to: other services booked alongside, travel, accommodation or hire costs. Staff hours or loss of time. We are happy to refund in full the cost of the training only if paid in advance.
9. Re-qualification courses
To be eligible to attend an HSE two-day Re-qualification course, students must present a valid First aid at work certificate issued by an HSE-approved provider which is ‘in date’ on the last day of the Re-qualification course. ‘In date’ means the period within three months prior to the original certificate expiry date. The HSE allows a maximum of 28 days from the expiry date of the certificate to complete re-qualification training and assessment.
NO VAT is payable on any of Atlantis Training Services courses at present – this may be subject to change in the future.
11. Guidelines for students and employers
It is the employer’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. Atlantis Training Services welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.
If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment. Any further training or coaching over and above that provided on the course may be charged for.
Certificates will only be issued to delegates that meet all of the course requirements and full cleared payment of their final invoice.
13. In-house training quotations
Quotation prices will only be honored when evidenced in writing (electronic or otherwise). A quotation price is based upon supplied information from the client. Should this information be found incorrect or inaccurate, Atlantis Training Services reserve the right to cancel the course as per cancellation terms or amend the price accordingly. Quotations will be valid for a period of 3 months unless otherwise stated. Quotations will be based upon a minimum number of attendees. Should less than the planned number arrive, the full training fee will still be due.
14. In-house training & venue requirements
Delegates are required to be of good physical health; wear suitable: loose fitting casual clothing with flat, supportive footwear. In addition to this any course held at a clients’ premises should also comply with the HSE guidelines: thus having safe access and means of escape; adequate: toilet facilities, heating, lighting, ventilation and suitable floor space for practical sessions. If a client fails to comply with these requirements and cannot rectify them in a reasonable amount of time before the commencement of a course then we reserve the right to treat as a cancellation. It is expected that both candidates and trainer/assessors be afforded a healthy and safe working environment.
Atlantis Training Services shall not be held liable for any loss, damage, expense, injury or delay of any kind to the client or delegate of the client or any third party by any act, default or omission howsoever caused, except insofar as such liability cannot be excluded by law.
16. Force Majeure
Neither party will be liable to the other for any failure or delay or for the consequences of any failure or delay in performance of this Agreement if it is due to any event beyond the reasonable control and contemplation of a party to this Agreement including, without limitation, acts of God, war, industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national emergencies.
17. Law and Jurisdiction
Your use of this website, these terms and any matters arising are subject to the laws of England. Any dispute is subject to the exclusive jurisdiction of the Courts of England. Save as specifically provided otherwise, this website is targeted only at, and goods and services are only available to, UK residents and visitors.
If any clause or part of this Agreement is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from this Agreement and will be ineffective without, as far as is possible, modifying any other clause or part of this Agreement and this will not affect any other provisions of this Agreement which will remain in full force and effect.
Atlantis Training Services reserves the right to amend these terms and conditions without prior notification. These terms and conditions shall be governed by English law and any alterations, modifications or extensions affecting the above clauses shall not be valid unless agreed by Atlantis Training Services.
A summary of our Terms and Conditions relating to website use
These terms apply to all users of this website. If you do not accept these terms then you should immediately stop using this website. Your use of the website confirms your acceptance of these terms. We cannot guarantee that you will always be able to access the website; we will not be liable to you for any interruption or delay that you experience in accessing the website, whatever the cause. This website is made available on the basis that there are excluded, to the extent permitted by law, any terms implied by statute or otherwise and all liability for any loss or damage however it arises out of the use of this website or reliance on its content.
This site provides links to other websites. These links are for your convenience only and do not signify that we endorse or have any responsibility for the content of or any transactions that you enter into relating to those linked sites.
All material on this site is protected by copyright. You may only copy, download and reproduce it for your own personal use. You must not use it for reproduction on any other website, or in any way for commercial purposes or for gain unless you first obtain our written consent.
23. Downloads and information
The reproduction and use of any of our PDF resources must be in their entirety with no moderation or alteration howsoever caused. It is the responsibility of the end user the ensure the content of any documentation collected, stored, retrieved, sent or printed is fit for purpose, up-to-date, accurate and appropriate. Atlantis Training Services accepts no liability for injury, death, loss (financial or otherwise) howsoever arising in relation to the use of any information contained or downloaded from this site.